The Verge AI reporting · 1d ago · 2/5
Yelp is making its AI chatbot way more useful ↗
Yelp is enhancing its AI chatbot assistant with new capabilities including recommendations, question-answering, and booking functionality integrated into a single conversation. The upgraded Yelp Assistant will be positioned as central to the app experience, leveraging the platform's user-generated data. The update is part of Yelp's broader strategy to make AI more practical and useful for consumers.
The Yelp Assistant chatbot will be at 'the center of the app experience,' where it can answer questions, make recommendations, and even handle bookings in a single conversation.
This is the company's 'most significant AI product evolution yet,' and it is 'only the beginning of a more conversational, personalized and action-oriented Yelp experience.'